Support
Get help and support for your questions about our services and processes.
How We Can Help
Service Questions
- Understanding our consulting services
- Clarifying scope and deliverables
- Process and timeline questions
Technical Support
- Website or resource access issues
- Document or template questions
- Platform or tool guidance
Account Management
- Project status updates
- Invoice or payment questions
- Contract modifications
Getting Support
Email Support
Primary: support@faisalkhan.com
Response Time: Within 24 hours during business days
Urgent Issues
For urgent matters, please email contact@faisalkhan.com with “URGENT” in the subject line.
Documentation
Many common questions are answered in our resources section. Please check available documentation before contacting support.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (Istanbul Time)
Weekend: Emergency support only
What to Include
When contacting support, please include:
- Clear description of your question or issue
- Your contact information and preferred response method
- Any relevant project or account details
- Screenshots or documentation if applicable
We’re here to help ensure your success with our services.